Help & Support

Account & login

For sign-in problems, make sure you are using the same authentication method associated with your Graphity account. If the problem continues, contact support with a description of the issue.

Creating a poster

Choose a template, select or change your photo, update the available business/social information, preview your design and save or share it.

Download problems

Make sure your device has sufficient storage and the app has the required media permissions. For video templates, processing can take longer than image templates.

Share problems

Sharing creates a temporary file and opens the device's sharing interface. Keep the app open until the share operation begins. If it fails repeatedly, contact support with the template name and device details.

Premium membership

Premium availability and billing depend on the purchase channel. For Google Play subscriptions, use the Google Play subscription management controls associated with your account.

Account deletion

Use our Delete Account page to request deletion of your Graphity account and associated data.

Contact support

Email graphitycompany89@gmail.com with the subject "Graphity Support". Include the relevant screen, template name, approximate time of the issue and a screenshot when helpful. Do not send passwords, verification codes or full payment-card details.